I didn't receive an email confirming my order?

We ask that if you didn't receive an order confirmation email that you please check your spam folder and add us to your address book for further updates.

Will there be a shipping confirmation once the order is placed?

We will update you with a tracking number through email approximately 2-5 days after your order is shipped.

How long does shipping take?

We source our products globally to allow us to find the best variety of products, at competitive prices. Products with high demand will take 20-25 business days for delivery.

I ordered multiple items, why did I only receive one?

We have multiple manufacturing sites, some of which only focus on creating specific items. Due to this, it is possible that you may receive an item separately from the rest of your ordered products. Please rest assured if all items from your order do not arrive at once, the rest of your order is on its way!

Do you ship internationally?

Yes! We ship worldwide.

How can I contact you?

You can contact us by emailing support@kooscollection.com

Will you be adding more products?

We are focused on sourcing the best products our customers, as a result, we are constantly researching and adding new quality products to our store.

How do you ensure the quality of your product?        

We have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you.

How to order?

  1. Go to the item page of the product that you would like to order.                     
  2. Select the quantity of items that you would like to order and click “Add to Cart”
  3. Click "Check Out" in the pop up window.
  4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"                               
  5. Click "Continue to payment method" on the next screen
  6. Then fill in your credit card information and click "complete order" to finish the transaction.